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For families & loved ones

You can ask for help
before you have answers.

When someone you care about is struggling, knowing what to do can be difficult. A conversation can help clarify treatment options and how you may be involved.

Fees & admissions
People talking in a bright living room
The first conversation

Can you contact us for someone else?

You can contact admissions to explain your concerns and ask about the program. You do not need to arrive with a diagnosis or a complete plan.

The team can explain the information needed for clinical review, the admissions process, and the role of a shared residential setting. The treatment recommendation follows the person’s needs and suitability.

Your role

How can you be involved?

01

Share relevant context

Family members may hold useful information about changes, previous care, relationships, and daily life.

02

Respect authorization

The client’s authorization and clinical responsibilities guide what information can be shared and with whom.

03

Agree on your involvement

Clinically appropriate family work and communication are planned with clear roles and boundaries.

Beyond the residence

Prepare for
life together.

Where appropriate and authorized, continuing-care planning can include family relationships, home routines, communication, and the practical responsibilities of support.

The purpose is to clarify the next stage of care and the role of each person, with the client’s needs and autonomy at the center.

Explore continuing care

Questions

Frequently asked questions.

Can I speak to admissions before my loved one is ready?

Yes. You can ask about the program and explain your concerns. Admissions can discuss the process and information needed. Assessment and admission involve the person seeking treatment and the required consent.

Will I receive updates about treatment?

The client’s authorization and clinical responsibilities determine what can be shared. Agree on contacts, communication and your role with the team; family involvement does not give automatic access to private clinical information.

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A confidential first conversation

You do not have to
work it out alone.

Ask about treatment for yourself or someone you care about. Admissions can explain the two-client and four-client settings, the fees and the information needed for clinical review.

Your shared admissions team

Jil Moore
Jil MooreClient Relations Director
Cynthia Nakhle
Cynthia NakhleAdmissions Manager
Call admissions+41 44 500 5111Email admissions[email protected]How admission works
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Private admissions

Let’s talk about your next step.

Speak with our admissions team about treatment for you or someone you care about.

Your admissions team

Jil Moore, Client Relations Director
Jil MooreClient Relations Director
Cynthia Nakhle, Admissions Manager
Cynthia NakhleAdmissions Manager
Call our admissions team+41 44 500 5111 Message on WhatsAppStart a conversation
Email us Send an SMS
A private and confidential conversation.
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